Frequently Asked Questions

 

Design Work


 

I’m not sure if this is a good fit. Can I reach out with questions?

Absolutely. Each project is a long-term engagement and one that I don’t take lightly. I want us both to be absolutely sure that this is a good fit before beginning our work together. That being said, I’ve tried to speak to the majority of questions on my website. If you’ve read all the information I’ve shared on this site but you’re still feeling unsure or have questions, feel free to email me.
 

Why are the prices shown broken down by months?

Projects are priced using a payment plan to make the investment easier to budget and to help alleviate the strain of making payments at unpredictable times. Payment plans are based on the total project cost divided by the length of our engagement together. Payments are to be made on the first day of every month and are not tied to a specific project or delivery date.
 

Why do I need a developer for my website? What is the difference between design and development?

To explain this one, I find it best to speak in a metaphor. This is similar to the difference between an architect and a builder. An architect lays the plans for a house by deciding where walls will go, picking out fixtures, and focusing on the overall design of the house. Then the builder steps in and, using the architect’s blueprints, completes the actual construction of the house: putting in the necessary beams and supports and making sure the house is build on a solid foundation. 

In this example, I’m the architect. As a designer, I’ll create and hand off flat spreads (jpegs) of how the website will look and my thoughts on how the functionality and user experience can work. Then the builder, or developer, will pick up those flat spreads and turn them into a fully functioning website. I have a few preferred developers that I will be more than happy to put you in touch with.

Why do I have to purchase a font?

Back in the old days (about 500 years ago), the only way to use a typeface was by hand setting each letter on a press. We’ve come a long way since then, but each font is still carefully and meticulously created by a type designer. Luckily for us, we can pay a licensing fee to use them. 

Licensing fees vary depending on a number of factors like page views on a website, the number of computers using the font, and more. While Google fonts and other web font platforms are making quality typefaces more accessible, this is usually a case where you get what you pay for. Type licensing is not included in the cost of a design project, and a budget for fonts is typically discussed prior to the design phase. You will always have final approval before typefaces are selected as final.


Are there any additional costs when working with a designer?

Prices shown are for design and consulting work only. This means that things like printing, website development, copywriting, proofreading, font licenses, image licenses, photography, web domains, and web urls are additional costs incurred. We will work together to set clear guidelines and I will work within your budget throughout the project. Development work is always quoted through your developer, but I’ll be here for quality control along the way.


How many rounds of revisions does a project include?

Each project allows two rounds of revisions per piece, which is further outlined in our working agreement. The goal of revisions is to pinpoint areas for refinement and fine tune the existing design to bring it closer to our vision.


What happens when a project needs more than two rounds of revisions?

When this happens, the project is considered “out of scope.” This means that it requires more work than was originally quoted. We can talk more about this if it comes up, but usually I’ll quote a price for an additional round of revisions for that portion of the work. You won’t be charged for additional rounds until we reach an agreement on what’s needed and how much it will cost.

 

Why do we need a contract?

Our contract includes important details about our work together and it is imperative that you not only read it but also understand it. The majority of projects run smoothly and without any hiccups; however, from time to time something does come up, and it’s best that we’ve already agreed on how to handle any issues or changes.


I already have a brand. Will you work with me in another capacity?

Projects that don’t fit into branding packages are typically custom priced as Storytelling components (you can learn more about those here). Because of the varied and wide range of projects we could work on together, these are typically custom quoted. I also take on an extremely limited number of retainer clients for brand maintenance (such as email newsletter designs and other odds and ends). Contact me for additional details on a retainer agreement.

 

Paintings


 

Do you offer prints?

The short answer: no. I pride myself on only creating original artwork. I use a hands-on marbling technique to create limited-edition paintings. Each edition has subtle variations because of the nature of the marbling process, so every painting is truly an original.


What is your return policy for paintings?

I value your feedback and want you to be happy with your purchase. Returns are accepted if you contact me within 7 days of receipt. Return shipping is the responsibility of the purchaser and must include proper insurance. Damaged artwork can also be returned for a full refund if you contact me within 7 days of receipt. Please include a photo of the damaged artwork along with your refund request. Note: reproduction of any kind is not permitted and will be taken as a serious legal matter.


Where are your paintings made?

All artwork is proudly made in the USA. By purchasing a painting you’re supporting a female-owned small business. #girlboss


Do you ship internationally?

At this time I cannot offer international shipping. You can sign up for the paintings newsletter and I’ll be sure to keep you in the loop if there are any updates about shipping or anything else related to my paintings!